Under the direction of the of clinic director, the Administrative Assistant-Receptionist’s primary role is to provide reception and administrative support for the New American Legal Clinic. This position serves as first point of contact with clients, students, and faculty; it requires experience handling a high volume of telephone calls/email and exceptional customer service skills dealing with the general public.
MINIMUM REQUIREMENTS:
- Minimum of 1-2 years’ experience working in an immigration firm or agency
- B.A./B.S. preferred, or equivalent combination of education and administrative experience
- Minimum two years increasingly responsible administrative and clerical experience
- Able to work nights and/or on weekends, occasional overtime. Normal workweek is 35 hours (9a.m.-5p.m.)
- Significant experience in high level English/Spanish written and verbal translation is necessary
- Intermediate/Advance skills with Microsoft products
KNOWLEDGE AND SKILLS:
The individual in this position must have immigration knowledge and ability to employ correct English and Spanish usage, verbal and written, including spelling, grammar and punctuation; possess knowledge of professional telephone etiquette and of modern office procedures and equipment, including computer software, proficient at multi-tasking; maintain strict attention to detail, record-keeping techniques, receive and follow instructions; respond constructively to changing situations; and independent follow-through; possess interpersonal skills to create good working relationships with a diverse staff, faculty, student, and client population; a high work ethic, good judgment and be professional, reliable, responsible, flexible; protect confidential information; and learn and apply college policies and procedures.
Essential Job Requirements- a typical day.
- Reliably opening, closing, and working the reception desk; maintaining professional atmosphere of the Clinic office.
- Professionally respond to incoming telephone calls, discern appropriate information, and direct case inquiries.
- Ability to employ English/Spanish in both verbal and written form; transcribe and translate documents English/Spanish.
- Scheduling of clinic calendar and appointments; notifying faculty and students of any appointments and/or changes; watching for critical deadlines and replying to government notices in a timely manner.
- Assisting clients filling out FBI/DOJ forms.
- Notifying clients of ASC appointments and USCIS interviews by phone and by mail.
- Emailing and communicating with volunteer attorneys for upcoming interviews.
- Excellent customer service skills (written and verbal) and desire to work with a diverse population of people.
- Preparation of business correspondence employing correct grammar, punctuation, and spelling.
- Data entry and typing into eAir data base and spreadsheets; ability to enter and verify information with accuracy and at a reasonable rate of speed; ability to read and decipher data on source documents to be entered.
- Must be able to upkeep spreadsheets for reporting purposes.
- Knowledge of routine office practices and procedures; clerical responsibilities including processing incoming/outgoing mail, file maintenance, etc.
Handling paperwork for office purchases, mailings, memberships, subscriptions, and other necessary transactions. - Ability to understand and follow oral and written instructions.
- Display a high level of discretion to protect confidential client information and in a professional manner.
- Supporting miscellaneous immigration related events including preparation of materials.
- Responding to clients’ case case inquiries.
- Assisting staff members in completing grant deliverables.
- Ability to multi-task various tasks/projects.
- Ability to utilize Microsoft Office (Word, Excel, PowerPoint), Outlook, Internet Explorer.
- Typing 35-40 words per minute.
- Maintain regular on time attendance.
- Other responsibilities as assigned.
Salary Range: $18.50 - $25.00 Hourly
Benefit package: Medical, Dental, Vision and Group Life, Holiday Pay, Vacation and Sick Time. 403(b) option. Great work and mentoring environment.
Physical: The job is typically performed indoors with heat/air-conditioning. The applicant must be able to perform the essential functions of the position satisfactorily which include reading, typing/ keyboarding, lifting to 10 pounds, on average six plus hours at a workstation. Reasonable accommodation will be made to enable an individual with disabilities to perform the essential functions of their job, absent undue hardship.
To apply send cover letter which details your immigration experience, and resume to hr@sjcl.edu. This position is open until filled.
San Joaquin College of Law provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.