Under the direction of the Legal Advice Line Directing Attorney, the reception/intake clerk will answer telephones, provide information about the organization, screen and interview possible clients, and conduct prescreen intakes to assess the needs of the applicants. The reception/intake clerk will also make appropriate referrals to community agencies as needed.
Duties
- Greet public and staff in friendly, courteous, and respectful manner;
- Primary staff person responsible for the Fresno reception desk duties;
- Keep surveys and/or statistical data for funding purposes as directed;
- Provide referrals to community partner agencies;
- Answer multi-line telephone and route calls to appropriate persons;
- Use a phone paging system effectively;
- Assist with screening clients for program eligibility;
- Open and conduct client intakes as appropriate;
- Enter client information in CCLS databases accurately and efficiently;
- Maintain and update applicant/client log;
- Check voicemail routinely;
- Make copies and scans of necessary documents for the file;
- Review the waiting room area for cleanliness, post and stock public notices, flyers, publications, magazines;
- Must maintain a positive working relationship with all staff and the public;
- Ability to maintain strict confidentiality of records and information;
- Assist Directing Attorney with team related duties as needed;
- Participate in community outreach and educational activities as needed;
- Ability and means to travel as needed, proof of liability and property insurance on vehicle used is required;
- Other duties as assigned for efficient office operation and assistance.
Qualifications
- Minimum 2 years of experience working in an office environment, particularly in a non-profit or public agency;
- Punctuality, reliability, and professionalism with the ability to maintain strict confidentiality;
- Dependable, motivated, and concerned for clients’ interests;
- Expertise in proper telephone and reception etiquette;
- Bilingual preferred (English/Spanish);
- Proven team player who assists others and asks for help when needed;
- Strong listening, interpersonal, and customer service skills;
- Excellent verbal and written communication skills;
- Good organizational skills & ability to multitask;
- Ability to accept constructive criticism and feedback;
- Proficiency with office computer equipment and Microsoft Office software;
- Ability to learn and accurately use our case management software;
- Ability to follow instructions & work with minimal supervision;
- Ability to type 35 words per minute;
- Able to perform all other essential responsibilities of this position.
- Commitment to CCLS’ mission and core values;
- Commitment to diversity, equity, and inclusion.
Salary: $20.35 to $31.61 per hour
Posted: November 14, 2024